Terms and Conditions

Please read our Terms and Conditions carefully before ordering. Any references to ’we’ ‘us’ and ‘our’ are deemed to be references to Bags of Books Bookshop. Any references to ‘you’ and ‘your’ are deemed to be references to customers browsing/ordering via the bags-of-books.co.uk website or through our bagsofbooklists.com website for schools . We reserve the right to amend these Terms and Conditions without prior notice.

About Us
bags-of-books.co.uk and bagsofbooklists.com are sites operated by The Bags of Books Bookshop. Our main trading address is: Bags of Books, 1 South Street, Lewes, East Sussex BN7 2BT

Your personal data will be used for billing and order fulfilment to provide the information, goods and services offered to you through our websites. Follow the links to view our Privacy Policy and Cookies Policy.

Product Prices
All prices listed on our websites are, to the best of our knowledge, correct, except in the case of obvious errors. We reserve the right not to dispatch an item where an obvious pricing error has occurred.

Prices are inclusive of VAT (where applicable) at the correct rate.

We reserve the right to amend our prices without prior notice. Prices listed exclude delivery charges. Postage and packaging charges will be added at Checkout for online orders. Please see our delivery terms & conditions below.

Product Descriptions
Every effort has been made to ensure descriptions, images and specifications are correct. We reserve the right to alter the descriptions and specifications of products or to remove them from the website without prior notice.

Placing an Order
By ordering any of our products you will have been deemed to have read, understood and agreed to be bound by these terms and conditions.

Once you have placed an order, you will receive an e-mail confirmation from us acknowledging receipt of your order. All orders are subject to acceptance by us. A contract between you and us will only exist once an order has been accepted, processed and dispatched.

Making a Payment
Payments made through the website can be made in a secure environment using either PayPal or Stripe.  Schools are invoiced and payment should be made by BACS transfer 14 days after receipt of goods.  We only take payment in UK Pounds Sterling (£).

Making a Payment using National Book Tokens®
Full, or part payment, can be made using one or more National Book Tokens® when checking out.  The balance available to spend is shown when you enter your card number and pin.  Orders which have had payment made using a book token will not be completed until  card redemption has been confirmed by Book Tokens Limited. In the event of a problem we will contact you to resolve the issue.

Cancelling an Order and Returns
For online purchases you can “remove” a product at any time from your shopping cart prior to completing the checkout process.

You may normally cancel your order for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded. If you wish to cancel your order before the goods have been delivered you must tell us as soon as possible by emailing bagsofbooks@bags-of-books.co.uk providing the following details: your full contact details, details of the product(s), reason for cancellation and date of purchase.

We hope you will be very happy with the item(s) you have ordered. If this is not the case, we will offer you an exchange or refund provided you contact us within 14 working days of receipt of goods. Please email us at bagsofbooks@bags-of-books.co.uk providing the following details: your full contact details, details of the product(s), reason for cancellation and date of purchase.

If you do cancel your purchase after delivery, you must return the unwanted item(s) to us in the condition you received them, with all labels and packaging still attached, and at your own expense. Please return the unwanted item(s) to us at: Bags of Books, 1 South Street, Lewes, East Sussex BN7 2BT. On receipt of the returned goods, the refund will be made. When returning an item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.


Orders placed via our website are sent via Royal Mail and, depending on whether you select 1st or second class, will normally take approximately  2 to 5 working days to arrive with you although at this difficult time please be aware shipping may take a little longer.  We ship every day except Sundays and UK Bank Holidays. You will be advised of any delay, or if the item is not available.

School deliveries maybe made by courier depending on the size of the order placed.  We will inform you when the requested books have been shipped.  If books have not been received within 5 working days please get in touch on 01273 479320.  Please ensure that someone is available to receive the delivery.

If the order you placed online hasn’t arrived after 10 working days please get in touch on 01273 479320. Remember Royal Mail sometimes leave parcels with neighbours or in a Safe Place, so please check if this has happened.

International Delivery. At the moment we only send parcels for online orders within the UK  but please contact us directly for a price for shipping to Europe and the USA.

BFPO Addresses.  BFPO shipping costs the same as within the UK. The Royal Mail have now allocated postcodes to all BFPO addresses. If you don’t know the right postcode, you can download a list here.

Customer Satisfaction
As a customer, your satisfaction is very important to us. Should you have any comments please contact us on 01273 479320 or via our online contact form

We hope you enjoy shopping with us. Thank you for your custom.

Terms and Conditions last updated: 15th October 2023

Facebook IconTwitter IconVisit Our Instagram Page